PieSoft developed a shipment confirmation system that boosts communication with patients in order to receive user confirmations promptly for prescriptions and refills for a vast network of pharmacies across the US.
Shipment Confirmation System (SCS) is a web application that provides automatic confirmation services for the network of US-based pharmacies. The application receives patient information via API (patient information is encrypted) and obtains a confirmation from the patient. Based on the patients’ preferences and provided information, the confirmation will either be by mail, email, text, or a phone call by a dialer or customer service representative. As soon as confirmation is received, the application sends the request back to the company that made the initial request. There is also an option to make a cancellation request.
SCS can conventionally be divided into two parts: pharmacy and shipping interface part. The main collaboration instrument between Pharmacy and the shipment confirmation application is the Pharmacy Refill Confirmation widget.