Medical CRM System
PieSoft has developed a medical CRM system – a custom web solution developed for companies that supply durable medical equipment and units for diabetes testing.
ISSUE
The Customer is a large, nationally recognized, and accredited healthcare organization. The company’s extensive network in the United States, in particular, provides a variety of portable healthcare devices and diabetes testing supplies.
The Customer addressed PieSoft with the request to develop a medical CRM solution – a web application that will optimize the company’s interaction with current and potential customers and enhance the effectiveness, efficiency, and productivity of the management system.
Solution
The medical CRM system delivered by PieSoft provides authorized partners with a web interface for customer relationship management services. The medical CRM enables the following key business processes:
Primary contact with the client
Automatization of payment and delivery processes
Determining clients’ interests
Reports generation
Cooperation with clinicians
Sales outcome analysis
Cooperation with insurance companies
Optimization of daily tasks
Ensured brand compliance
For a healthcare company focused on high-quality technologies, customer service, and state-of-the-art facilities that increase the safety, efficiency, and comfort in individual healthcare environments, look and feel consistency over all its customers and partners is essential to brand consistency.
The medical CRM system’s UI fully corresponds to the Customer’s branding and ensures a positive user experience.
TECHNICAL OVERVIEW
The medical supply chain CRM system delivered by PieSoft provides authorized partners with a web interface to customer relationship management services. The CRM system for medical supply chain management enables the following key business processes:
Libraries & frameworks
- Symfony2
- Bootstrap
Databases
- MySQL
- PervasiveSQL
- DynamoDB
Data exchange
- FedEx
- USPS
- Medicare
- SureScripts
- RelayHealth
- Cerner Multum
- Brightree
- Forte Interactive Voice Response
- Noble Direct
- Voice Broadcasting Corp.
Integrations
- SOAP
- Rest API
- JSON
- WebSockets
Results
The application was fully deployed and is currently meeting the customer’s fundamental goals – driving sales, facilitating cooperation, and complementing operations of the company’s authorized partners in all different sectors of the healthcare industry.
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