Piesoft. Web solution for call-centers

Web solution for call-centers

The Customer approached PieSoft requesting the development of a web application that would function as a universal web-tool with a feature to gather initial information about patients, check their insurance eligibility and transfer patients to the proper provider.


In order to realize the Customer’s goals, it was decided to actualize the application development around the following functions:

Collecting initial information about the patient

Transferring patient to the company system

Obtaining patient insurance data based on initial information

Identifying suitable company for patient based on insurance and products

Insurance eligibility verification

CRM integration

Stack of Technologies

PieSoft development team delivered a top-notch Java 8 EE based web application, using the following technologies and frameworks.

Libraries & frameworks

  • Spring MVC
  • Hibernate
  • jQuery
  • Bootstrap


  • ElasticBeanstalk
  • ElasticCache
  • Amazon S3
  • jQuery
  • Bootstrap


  • InternalSite
  • ITSM
  • Gitlab
  • Google Geocoding API

Data exchange

  • JSON


The application was fully launched and is currently meeting the fundamental goals set by the Customer – driving sales, facilitating cooperation, and complementing operations of the company’s authorized partners in various areas of the healthcare industry.

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