Medical supply chain CRM system

PieSoft has developed a CRM system for medical supply chain management – a custom web application developed for companies that supply durable medical equipment and units for diabetes testing.

Issue

The Customer is a large, nationally recognized, and accredited healthcare organization. The company’s extensive network in the United States, in particular, provides a variety of portable healthcare devices and diabetes testing supplies.

The Customer addressed PieSoft with the request to develop a medical supply chain CRM – a web application that will optimize the company’s interaction with current and potential customers and enhance the effectiveness, efficiency, and productivity of the management system.

Solution

The medical supply chain CRM system delivered by PieSoft provides authorized partners with a web interface to customer relationship management services. The CRM system for medical supply chain management enables the following key business processes:

  • primary contact with the client;
  • determining clients’ interests;
  • cooperation with clinicians;
  • cooperation with insurance companies;
  • automatization of payment and delivery processes;
  • reports generation;
  • sales outcome analysis.

Ensured compliance with company’s style guide

For a healthcare company focused on high-quality technologies, customer service, and state-of-the-art facilities that increase the safety, efficiency, and comfort in the healthcare environment individually, look and feel consistency over all its customers and partners is as essential as brand consistency.


The medical supply chain CRM system’s UI fully corresponds to the Customer’s manual of style and ensures a positive user experience.

In addition to modern design and sound workmanship of the production delivered by PieSoft, this is one of the principal reasons why the CRM system is currently used by more than 40 USA healthcare companies.

Technical Overview

PieSoft fully qualified specialists performed the tasks closely with the Customer’s highly skilled team.

Currently, similar systems are present in limited variants on the market. The Customer and the development team decided application to make PHP5 based and implement it with the following technologies and frameworks: Symfony2, Bootstrap, SOAP, Rest API, JSON, WebSockets, Composer, cURL. MySQL based, PervasiveSQL, DynamoDB.

PieSoft integrated the medical CRM system with the following systems and services: FedEx, USPS, Medicare, Forte Interactive Voice Response, SureScripts, RelayHealth, Cerner Multum, Brightree, Noble Direct, Voice Broadcasting Corp.

Results

The application was fully deployed and is currently enabling to meet the fundamental goal pursued by the Customer – that of driving sales, facilitating cooperation, and complementing operations of the company’s authorized partners in all different areas of the healthcare industry.

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