Web application for the companies that have hourly payment system.
In that regard, Enterprise Resource Planning system is the right solution to manage business information, integrate various disparate systems, streamline workflows, and finally achieve efficiency.
Our team has suggested and developed the ERP (ITSM) system which significant advantage is in uniting business processes of all company departments into a single cycle. Among the key business processes incorporated in the system one should mention:
- operational time tracking;
- holidays management;
- developers’ collaboration with users;
- issues tracking;
- tasks management;
- knowledge storage and systematization.
Based on the key aspect of business processes is flexibility and mobility, PHP5 was selected as application platform. The following technologies and frameworks were used: Symfony2, Bootstrap, SOAP, Rest API, JSON, Composer, cURL, SSL. The system also uses third-party services, such as Amazon SES, Amazon S3, Amazon Route53. MySQL data storage.
The ITSM system was successfully launched. The operating experience showed that the application enables the company to rich task management, guided and automated workflow capabilities, and the ability to interact with data where it resides make it easy to incorporate people into business processes.